Thank you to the 370 patients who provided feedback in May 2026 about their experiences at Blackburn Clinic.
With 97% of respondents rating the practice as Good, Very Good or Excellent, we feel we are doing most things well but we always look for improvements.
Of the 28 Questions in the survey, 27 questions showed improvement over time and 1 question remained stable. The table below shows some of the areas that we have improved in over time:
Measures | 2023 | 2026 | Change |
Seeing doctor/nurse of choice | 71 | 78 | +7 |
Information on fees | 77 | 83 | +6 |
Opportunity for making complaints | 76 | 80 | +4 |
Information on staying healthy | 80 | 84 | +4 |
Making an appointment | 85 | 88 | +3 |
Telephone access | 76 | 79 | +3 |
After-hours service | 71 | 74 | +3 |
Coordination of care | 86 | 89 | +3 |
We also sit in the Upper Quartile (the highest 25% of all survey mean scores) for all the Core General Practice Domains when benchmarked against 473 other Australian practices of similar size.
We’d like to do better regarding Continuity of Care (which means seeing the same GP over time, including your ability to see the doctor of your choice) and regarding your knowledge about After-hours service options.
We plan to focus on patient education about the value (in terms of health outcomes) of seeing the same GP over time so that patients who book their own appointments online or in the app have more reason to choose continuity of care. We will also educate reception staff about the benefits and importance of re-booking patients with the same GP where possible.
It can be difficult to book with the GP of your choice if needing an appointment on short notice. Where you have conditions that need ongoing monitoring you may prefer to forward book reviews. The independent medical practitioners have full control over the hours they work and many choose a work life balance that results in part time consulting.
We’ll also increase advertising about the After Hours Service options that are available to patients, via our website, waiting room TVs and social media. In the meantime…. just phone Blackburn Clinic when we are closed and your call will divert to the Blackburn Clinic After Hours Service or to the Hello Home Doctor service depending on the time of your call!
Please have a look at the Blackburn Clinic Carson Suite and Blackburn Specialist Centre websites to find out how they went with their Patient Feedback Surveys.
