Blackburn Clinic

Congratulations Wendy!

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Last week our intrepid Office Manager, Wendy Cooney, headed off into the retirement phase of her life. Wendy was always a calm and steady influence, no matter what was thrown at her by Medicare or international pandemics! Wendy has experienced many changes since she started at Blackburn Clinic 35 years ago, especially in the area of technology. She embraced changes with dignity and so we’re sure she’ll thrive with this latest change.
We will miss Wendy enormously, but wish her all the best with her campervan travels and other endeavours. Her large family will continue to keep her busy.

Movember update – $3,686 raised so far

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It’s almost the end of the month, so we thought you’d want to see a pic of our team’s Moustache progress! Here are Drs Yashar, Connoley and Qi sporting their ‘taches!

We are proud of the whole team for their activities (many preferred to Walk rather than grow facial hair!) and fundraising. There is still time to support Movember, who do great work for Men’s mental health and suicide prevention, prostate and testicular cancer.

Here’s the link to our team page:

https://au.movember.com/team/2299231

Video Consultations

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Video consults may not be suitable for every medical condition or every person, but they can be a useful service which we are pleased to now offer. Face-to-face consults remain the gold standard and there will be a range of medical problems that your GP is unable to treat via video.

Patients can book video consults online for most Blackburn Clinic GPs. Using the AMS Connect app on your phone or tablet is easy if you have booked your video consult online. Click the image above for a step-by-step outline of the video consult process.

Congratulations to Doctors Alvin Kong, Megan Glenister, Robert Rametta & Karen Du

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Congratulations to Dr Alvin Kong, Dr Megan Glenister, Dr Robert Rametta & Dr Karen Du (not pictured), who were recently awarded Fellowship to the Royal Australian College of GPs. This represents 10-14 years of training and hard slog. Alvin, Megan, Rob & Karen are key members of the Blackburn Clinic team and we are extremely proud of them on receiving this well-deserved recognition.

Carson Suite patient survey feedback

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Blackburn Clinic Carson Suite surveyed 126 patients using a Practice Accreditation and Improvement Survey (PAIS). The PAIS is a well-established patient survey widely used by general practices across Australia to gather valuable feedback from patients, which informs meaningful quality improvement within the organisation. 98% of all patient rating about the Carson Suite were ‘good, very good or excellent’. There were 28 areas assessed by the survey and the results demonstrate that there are only two areas where we fell slightly below the benchmarked mean score and therefore, we should target for improvement. These are:
– providing information to patients about fees;
– helping patients see the doctor of their choice.

Update for patients – 23 August 2021

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From 30th August 2021, all people from 16-59 are welcome to book for a Pfizer vaccination with a small number of children 12-15 and an even smaller number of adults 60 and over eligible as well. We continue to offer Astra Zeneca to all patients 18 and over and it continues to be the only choice for the vast majority of those over 60. Please see our home page for further information. As an essential business we remain open and able to provide all of our regular services. It is paramount that your regular checks and investigations continue.